INFLUR ("we", "us", "our") operates the platform at influr.com, connecting UGC creators with brands and agencies across the MENA region. We are committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and applicable regulations issued by the UAE Data Office.
By accessing or using the INFLUR platform — whether as a Creator, Brand, or Agency — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
- Platform: influr.com
- Contact: support@influr.com
We collect the following categories of personal data depending on how you use our platform:
Creators
- Full legal name and username
- Emirates ID or valid government-issued identification
- UAE Creator License details (required for platform access)
- Email address and phone number
- Bank account details and/or digital wallet information for payment processing
- Profile information including niche, content style, and portfolio
- Content samples and application materials submitted to brand campaigns
- Device and browser data collected automatically
Brands & Agencies
- Company name, trade license number, and registered address
- Contact person name, title, and email address
- Campaign briefs, creative assets, and content requirements
- Payment information processed via our third-party payment provider
- Billing address and invoicing details
Technical & Usage Data (All Users)
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time on site, and user journey data
- Cookies and similar tracking technologies (see Section 8)
We use your personal data only for the following lawful purposes:
- To create and manage your INFLUR account
- To verify your identity, Creator License, and banking information
- To process campaign applications, approvals, and content delivery
- To facilitate payments between brands and creators via our escrow model
- To communicate platform updates, campaign status, and support requests
- To improve platform functionality and campaign matching
- To comply with UAE legal and regulatory obligations
- To prevent fraud, misuse, and unauthorised access
- To send service-related communications and, where consent is given, promotional content
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
Under UAE PDPL, we process your personal data on the following legal grounds:
- Contractual necessity — processing required to fulfil our platform services and your user agreement
- Legal obligation — processing required to comply with UAE laws and regulations
- Legitimate interests — processing for platform security, fraud prevention, and service improvement
- Consent — where you have explicitly opted in to marketing communications or optional features
INFLUR uses a third-party payment processor to handle all financial transactions. We do not store full payment card details on our own servers. All payment data is handled in accordance with the payment processor's security standards.
Self-Serve Campaigns
Brands deposit the full campaign budget into the platform before selecting a creator. Funds are held in escrow and released to the creator automatically upon brand approval of the delivered content.
Managed Campaigns
Brands pay the agreed package fee to INFLUR before work begins. INFLUR manages the creator payment from within this fee. Creator payment is released upon brand approval of the final content.
Creator Banking Data
Creator bank account and wallet details are collected solely for processing campaign payments. This data is stored securely and accessed only by authorised personnel for payment purposes.
All content created by a creator through the INFLUR platform remains the intellectual property of the creator until the brand has approved the content and payment has been successfully processed.
- If a brand rejects content without valid reason, content rights remain with the creator
- Upon payment and approval, full commercial usage rights transfer to the brand
- INFLUR reserves the right to use anonymised campaign data for internal analytics
- INFLUR does not claim ownership over any creator content submitted through the platform
We share your personal data only in the following limited circumstances:
- With our third-party payment processor to facilitate campaign payments and creator payouts
- With Google Analytics and Meta Pixel to analyse platform usage and run internal marketing
- With TikTok Studio for in-house campaign analytics and performance tracking
- With Vercel (our hosting provider) for platform infrastructure and delivery
- With law enforcement or regulatory authorities where required by UAE law
- With professional advisors including legal counsel and auditors where necessary
We do not transfer personal data outside the UAE to jurisdictions without adequate data protection frameworks, except where required by law or with your explicit consent.
INFLUR uses cookies and similar tracking technologies to improve your experience. These include:
- Essential cookies — required for platform functionality and secure login sessions
- Analytics cookies — Google Analytics, used to understand how users interact with the platform
- Marketing pixels — Meta Pixel and TikTok Studio, used for internal campaign performance measurement
You can control or disable cookies through your browser settings. Disabling essential cookies may impact the functionality of the platform. You will be presented with a cookie consent notice on your first visit to influr.com.
- Account data is retained for the duration of your active account and for 5 years after closure to meet legal obligations
- Payment and transaction records are retained for 7 years in accordance with UAE commercial law
- Campaign data including briefs, content submissions, and approvals are retained for 3 years
- Marketing consent records are retained until consent is withdrawn plus 1 year
Upon request, we will delete or anonymise your personal data where we are not legally required to retain it.
As a data subject under UAE Federal Decree-Law No. 45 of 2021, you have the following rights:
- Right to Access — request a copy of the personal data we hold about you
- Right to Rectification — request correction of inaccurate or incomplete data
- Right to Erasure — request deletion where we have no legal basis to retain it
- Right to Restrict Processing — request that we limit how we use your data
- Right to Data Portability — request your data in a structured, machine-readable format
- Right to Object — object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent — withdraw any previously given consent at any time
To exercise any of these rights, contact us at support@influr.com. We will respond within 30 days. Identity verification may be required before we process your request.
INFLUR implements appropriate technical and organisational measures to protect your personal data. These include:
- Secure HTTPS encryption across the entire platform
- Access controls limiting data access to authorised personnel only
- Secure storage of sensitive data including banking and identity information
- Regular review of our security practices and third-party provider compliance
No system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected users and the UAE Data Office in accordance with UAE PDPL obligations.
INFLUR is strictly for users aged 18 and above. Creators must also hold a valid UAE Creator License as a condition of platform access. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user is under 18, their account will be suspended immediately and their data deleted.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify registered users of material changes via email or an in-platform notification. The date of the most recent update is displayed at the top of this document. Continued use of the platform after changes constitutes acceptance of the updated policy.
- Email: support@influr.com
- Website: influr.com
If you are unsatisfied with our response, you have the right to lodge a complaint with the UAE Data Office at www.uaedataoffice.gov.ae.
Part Two
Cancellation Policy
This Cancellation Policy applies to all campaigns and services conducted through the INFLUR platform. By starting a campaign — whether self-serve or managed — both brands and creators agree to the terms below. INFLUR aims to be fair to all parties while protecting creators who have committed time and effort to a campaign.
How It Works
Brands deposit the full campaign budget before selecting a creator. Funds are held in escrow until content is delivered and approved.
Cancellation Before Creator Selection
- A full refund of the deposited amount will be processed within 14 business days
- A small processing fee may be deducted to cover payment gateway costs
Cancellation After Creator Has Been Selected
- The brand forfeits the deposited campaign amount if the creator has already begun work
- INFLUR will mediate between the brand and creator to agree a fair payment for work completed
- Where mediation fails, INFLUR reserves the right to release a fair portion of escrowed funds to the creator
- Cancellations must be submitted in writing to support@influr.com with a minimum of 3 days notice prior to the agreed delivery date
Cancellation by Creator
- Creators who withdraw from an accepted campaign without valid reason may face a temporary platform suspension
- Repeated cancellations may result in permanent removal from the INFLUR creator network
- No payment will be issued for incomplete or undelivered work
How It Works
Brands pay INFLUR the agreed package fee before work begins. INFLUR handles scripting, creator management, logistics, and final delivery. A non-refundable deposit is required to initiate the campaign.
Deposit
- All managed campaigns require a deposit to be paid before INFLUR begins work
- The deposit amount will be confirmed in writing before the campaign start date
- Deposits are non-refundable once INFLUR has commenced scripting, creator outreach, or any production work
Cancellation Before Work Begins
- A full refund minus the non-refundable deposit will be issued within 14 business days
- Cancellation must be submitted in writing to support@influr.com
Cancellation After Work Has Begun
- Cancellations must be submitted in writing with a minimum of 3 days notice
- No refund will be issued for the portion of work already completed
- INFLUR will calculate completed work as a percentage of the total campaign and issue a partial refund for uncommenced work, minus the deposit
- Any creators already briefed or working will be compensated by INFLUR from the campaign fee
Cancellation by INFLUR
- INFLUR may cancel if the brand fails to provide required information, assets, or approvals within 10 business days
- INFLUR may cancel if the brief or product is unsuitable, illegal, or in violation of platform policies
- In such cases, INFLUR will refund the brand for uncommenced work, minus costs already incurred
- Brands must provide clear, written feedback if content does not meet the brief
- Creators are entitled to revisions as specified in their campaign agreement
- If a brand rejects content without valid reason or constructive feedback, INFLUR reserves the right to release full payment to the creator
- Rejected content remains the intellectual property of the creator
- Where disputes cannot be resolved, INFLUR will mediate and make a final decision based on the original brief
- All eligible refunds will be processed within 14 business days of cancellation confirmation
- Refunds will be issued to the original payment method used at the time of the transaction
- INFLUR is not responsible for delays caused by third-party payment processors or banking institutions
- For refund enquiries, contact support@influr.com with your campaign reference number
This Privacy & Cancellation Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
For users located in KSA, Kuwait, Qatar, Bahrain, Oman, Egypt, Jordan, or Lebanon — UAE law governs all platform interactions and users in these jurisdictions agree to resolve disputes through UAE jurisdiction.
- Email: support@influr.com
- Website: influr.com
We aim to respond to all enquiries within 2 business days. For urgent matters related to active campaigns, please mark your email subject line as URGENT — ACTIVE CAMPAIGN.